Refund Policy

Thank you for shopping with E365Shop. We want you to be fully satisfied with your purchase. If you're not happy with your order, please review our refund policy below.

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1. Eligibility for Refunds
   Refunds are available for items that are unused, unopened, and in their original condition. To request a refund, please contact us within 30 days from the date of purchase.

2. Non-Refundable Items
   Certain items, including but not limited to personalized or digital products, may not be eligible for refunds. Please check product descriptions before purchasing.

3. Refund Process
   To initiate a refund, please contact our customer service team with your order number and the reason for your return. Once approved, we will provide instructions for returning the item.

4. Return Shipping
   Customers are responsible for return shipping costs unless the item is defective or there was an error in processing your order. In the case of defective or incorrect items, we will cover the return shipping costs.

5. Refund Method
   Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.

6. Exchanges
   If you'd like to exchange an item instead of receiving a refund, please contact us. Exchanges are subject to availability.

 

If you have any questions or need assistance, please contact our customer service team. We are here to help!